- Be calm and do not panic.
- If there are injuries to any persons, call 999 for assistance.
- If there are no injuries, move your vehicle to a safe area away from traffic, where possible.
- Note the names and addresses of the other driver(s) involved.
- Note the model and vehicle registration number of the vehicle(s) involved.
- Note names and addresses of witnesses, if any.
- Sketch a simple diagram of the accident scene and the position of each vehicle right before and after the accident (Photos of the accident scene, if available, can be very helpful).
- Exchange information on the names of your respective insurance companies/takaful operators.
- Do not discuss on whose fault it was. This may complicate handling of your claims.
- If your vehicle needs to be towed, ensure that the vehicle will be sent to the correct workshop. Call your insurance company/takaful operator or its accident hotline number for the appropriate workshop.
- Report the accident to the police promptly.
- Inform your insurance company/takaful operator promptly even if you do not intend to make a claim. The third party involved in the accident may make a claim against your insurance company/takaful operator which would cause you to lose your NCD.
- Complete the claims form in full and include any additional relevant information. If in doubt, ask your insurance company/takaful operator for advice.
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